Terms And Conditions (English)
Last updated: 07/10/2026. English translation of the Hebrew original below.
1. Legal Terms of Engagement for Website Users
1.1. Federman Design (hereinafter: the "Company") allows the general public to access and use the website under its control at: Federmandesign.com, all subject to the terms of engagement and use set out below in these Terms (hereinafter: the "Terms of Use").
1.2. The Company works to make the website accessible in accordance with the provisions of law applicable to it. Full information on the accessibility arrangements and on how to contact us regarding accessibility is set out in the dedicated Accessibility Statement published on the website.
For accessibility inquiries, you may use the contact details listed in the Accessibility Statement on the website.
1.3. The Company reserves the right to change the Terms of Use from time to time. In such a case, the change will take effect from the moment it is published on the website, without the Company being obligated to give users any special notice of it, and the user is responsible for reviewing the current Terms of Use before using the website.
1.4. Therefore, before browsing and/or any use of the website, including the online payment and purchase services on the website or any other service offered on the website, the user is asked to carefully read the provisions of these Terms of Use and the Privacy Statement, which form a binding legal basis for the actions and services carried out through this website.
1.5. It is clarified that any use of the website, including browsing the website, constitutes acceptance of the Terms of Use set out below.
Accordingly, if the user does not agree to the Terms of Use of the website set out below and/or has any objection to them, the user must refrain from any use whatsoever of the website.
1.6. These Terms of Use constitute the entire agreement between you and the Company and supersede any prior or contemporaneous agreement, offer or representation, written or oral, relating to this subject. In the event of any conflict or inconsistency between the Terms of Use and any content appearing on the website, the provisions of the Terms of Use will prevail.
2. Prohibited Use of the Website
Use of this website is limited solely to the uses permitted under the Terms of Use set out above and below and under the provisions of general law. Without derogating from the generality of the foregoing:
2.1. You may not use this website and/or take any action that may disrupt and/or harm the operation of the website and/or that may harm other users and/or disrupt or interfere with their use of the website.
2.2. You may not use the website in a manner that may damage, disable, overload or harm the website or third parties in any other way.
2.3. You may not perform any action on the website under the identity of another. A user of the website must be a person, corporation or other legal entity with legal capacity to perform legal acts, as these terms are defined in the Legal Capacity and Guardianship Law, 5722-1962.
2.4. Use of the website and making purchases is permitted only to persons aged 18 or over. The Company reserves the right, at its discretion, to cancel a transaction made by a minor without the approval of a parent or legal guardian.
2.5. Any use of this website for any unlawful purpose is prohibited.
2.6. All website content is protected. It is clarified that use of the website does not include permission to copy, reproduce, distribute, publish and/or use the website content in any other way without the Company's prior written consent, and such uses are prohibited.
3. Privacy and Data Retention
3.1. Before browsing and/or any other use of the website, the user is also asked to carefully read the Company's separate and updated Privacy Policy, published on the website Federmandesign.com, which forms an integral part of the Terms of Use.
3.2. Information provided about users in the course of using the website is secured by the Company in accordance with the Protection of Privacy Law.
3.3. To the extent that measurement and analytics tools, cookies or third-party services are operated on the website, their use and the collection of information through them will be as set out in the Privacy Policy and in accordance with the law.
3.4. Information provided by the user on the website may be stored in databases in accordance with the provisions of the Protection of Privacy Law and used for developing and improving the services.
3.5. The Company will use its best efforts to ensure the privacy of website users' actions through the website, including the confidentiality of payment details provided by users on the website, subject to the provisions of any law.
3.6. Marketing messages and/or advertising material, if sent, will be sent in accordance with the provisions of law and the consents required from the user.
3.7. The website may use cookies and similar technologies, to the extent they are actually operated on the website, for operation, security, measurement and improvement of the user experience, all as set out in the Privacy Policy.
3.8. The information collected and its use, including choices, unsubscribing from mailings and contacting us on privacy matters, are set out in the Company's Privacy Policy.
4. Liability
4.1. The website is provided for users' use in its current configuration, "as is", as the Company has seen fit. The Company is not responsible for the website's suitability to users' requirements, and the user will have no claim against the Company regarding the website's configuration, features, content, limitations and/or suitability to the user's requirements.
4.2. It is clarified that the Company and/or anyone on its behalf are not liable (directly and/or indirectly) for any damage of any kind whatsoever (direct and/or indirect) resulting from the use (including inability to use) of the website and its content.
4.3. The user is aware that the website may also contain links to other websites controlled by third parties. The Company has no control over these websites and/or the content appearing on them and bears no responsibility whatsoever regarding those websites and/or the content appearing on them. It is further clarified that some of the information and content appearing on the website was provided to the Company by third parties. It is clarified to the user that the Company has not carried out any review of such content and is not responsible for content and/or information provided to it by third parties, even if it is offensive or improper for any reason whatsoever (including infringement of intellectual property, invasion of privacy, defamation, slander and abuse, sexual explicitness, offense to public sensibilities, racism and the like, and/or any other tort).
4.4. Any computerized communication system based on various software and hardware components (including the internet itself) may at times suffer from malfunctions. The Company makes an effort to keep the website operating properly. However, the Company does not undertake that the service on the website will not be interrupted or will be provided regularly without interruptions, faults or malfunctions, including hardware, software or communication line malfunctions. In addition, it is clarified that temporary service interruptions, disruptions or disturbances in the provision of the website services may occur, and that the Company may disconnect or temporarily limit the website's activity for maintenance, setup or upgrade work, or in emergencies, for security reasons or due to force majeure. It is clarified that the Company will be exempt from liability for any damage, loss or expense that may be caused to the user as a result of malfunctions beyond the Company's control, including malfunctions in the internet network. In any case in which, due to force majeure or other factors beyond the Company's control, the Company is prevented from properly managing the services provided on the website, and/or if computer or communication system malfunctions impair the completion of an action on the website, the Company may give notice of cancellation of the action. In such a case, a person who made a purchase on the website that was cancelled at the Company's initiative in the circumstances described above will be refunded any amount paid by them, or alternatively, the credit card charge will be cancelled. It is emphasized: the Company will not bear, directly or indirectly, any liability for any case in which an action on the website was not completed (for any reason whatsoever) and/or for any technical problem that prevents a user from performing actions on the website.
4.5. It is further clarified that the Company does not undertake that use of the website will be free of harmful/malicious elements such as viruses, spyware, worms, Trojan horses and the like. It is the user's responsibility to take customary protective measures (such as using antivirus software), back up their computer and the like in order to prepare for such risks.
4.6. The user is aware that the website content may contain various errors and/or inaccuracies, such as typographical errors and wording and proofreading errors. The Company will not be liable for damage caused as a result of such errors and/or inaccuracies.
4.7. The Company or anyone on its behalf are not and will not be liable for any misuse, unlawful, fraudulent and/or unauthorized use of credit card details provided for the purpose of performing an action on this website.
4.8. Without derogating from the foregoing, it is clarified that the Company will not bear any responsibility or liability except as expressly stated in these Terms of Use and/or in accordance with mandatory provisions of law. In any event, the Company's liability will be limited to the maximum extent permitted under any law. Nothing in the foregoing derogates from any mandatory statutory provision, including the Consumer Protection Law, 5741-1981.
4.9. The Company makes no undertaking regarding the future value of jewelry or gemstones, or regarding their suitability as an investment. Any purchase of valuable jewelry is made according to the customer's personal taste and not as a financial investment.
4.10. The Company is not responsible for changes in the prices of precious metals and gemstones on the global market after the transaction is made.
5. Copyright and Intellectual Property
5.1. All information and content on the website, including intellectual property rights, trade secrets, technological material and/or information, including software and hardware, inventions, improvements and any other information related to the website, are the sole and full property of the Company. No person and/or corporation will have any right, demand or claim against the Company in connection with these rights. It is clarified that any use of these rights is subject to the Company's approval only.
5.2. You may not make changes (of any kind), and/or copy and/or distribute (in any way), and/or display (in any way) and/or perform, and/or reproduce and/or publish and/or sell and/or transfer (for consideration and/or without consideration) the information, software or services originating from this website (and/or any part of them), including media files and/or audio files and/or trademarks and/or specifications and/or videos from the website.
6. Commercial Information and Advertisements
6.1. The Company may permit the publication of commercial information, including the placement of advertisements on the website (hereinafter: the "Advertisements").
6.2. In some cases, the placement of Advertisements in areas of the website is carried out independently by a third party, without any involvement of the Company.
6.3. The Company is not responsible in any way for the Advertisements on the website and/or their content and/or the information included in them.
6.4. The Advertisements, their content and/or the information included in them are the sole responsibility of the advertisers, and do not constitute sponsorship and/or a recommendation and/or encouragement by the Company to use the services and/or products offered in those Advertisements.
6.5. The Company makes no undertaking regarding the future value of jewelry or gemstones, or regarding their suitability as an investment. Any purchase of valuable jewelry is made according to the customer's personal taste and not as a financial investment.
6.6. The Company is not responsible for changes in the prices of precious metals and gemstones on the global market after the transaction is made.
7. Prices and Taxation (Including VAT)
7.1. Prices displayed on the website include VAT as required by law, unless expressly stated otherwise.
8. Products and Product Warranty
8.1. The website gives users the option to purchase jewelry marketed on the website. A user who makes a transaction on the website (hereinafter: the "Customer") agrees to the terms set out in these Terms of Use with respect to every transaction they make on the website.
8.2. All jewelry marketed by the Company on the website is new and free of defects, in its original packaging, unless otherwise stated by the Company.
8.3. The warranty given for jewelry sold on the website is for a period of 12 months from the date of delivery. The warranty covers manufacturing defects only and does not apply to damage resulting from improper use, natural wear, exposure to chemicals, or any damage caused by the Customer's negligence.
8.4. It is clarified that the Company will not be liable for any damage caused as a result of use of the jewelry contrary to the care instructions provided with the jewelry and/or contrary to other instructions for use provided by the Company.
8.5. Therefore, before any use of the jewelry, the Customer must carefully read the care instructions supplied with the jewelry and/or by the Company.
8.6. All jewelry marketed by the Company includes details of the materials from which it is made, in accordance with the details required by law.
8.7. At the same time, since different people may have various sensitivities to different materials (such as nickel, silver, gold or other alloys) that cannot be foreseen, it is clarified that the Company will not be liable if the Customer is allergic to the material from which the jewelry is made and/or develops hypersensitivity to the jewelry. If the Customer has any doubt as to their sensitivity to certain materials, they should refrain from purchasing jewelry made of those materials.
9. Display of Products on the Website
9.1. The images of jewelry displayed on the website are for illustration purposes only. It is clarified that there may be slight differences between the image displayed on the website and the actual piece, due to differences in lighting, screen resolution and the like. In addition, handmade jewelry may show minute differences from piece to piece.
9.2. The Company strives to display the jewelry on the website as accurately as possible, with high-quality images and a detailed product description.
9.3. The jewelry dimensions listed on the website are as accurate as possible, but there may be slight deviations of up to 2 mm in the dimensions, which are considered acceptable in the jewelry industry.
9.4. When purchasing jewelry with natural gemstones, please take into account that each stone is unique and may show shades and patterns slightly different from those shown in the image.
10. Weight and Sizes
10.1. The weight of the jewelry and stones stated on the website is an approximate weight, and the permitted deviation is up to 0.1 grams for gold and silver jewelry and up to 0.02 carats for gemstones and diamonds, unless otherwise stated.
10.2. The ring, bracelet and necklace sizes stated on the website are standard sizes. The Company offers a personal size adjustment service for an additional fee, as detailed on the product page.
10.3. A Customer who wishes to have a ring measured before ordering is welcome to visit the Company's studio by prior appointment, or to use the size guide on the website.
11. Personalized Jewelry
11.1. The Company may offer personalization of jewelry at the Customer's request. Personalization may include, among other things, personal engraving, manufacturing in a special size that is not a regular choice from the standard sizes offered on the website, selection of a special stone for the Customer, or a dedicated change to an existing design made especially at the Customer's request.
11.2. To the extent that a piece of jewelry was made especially for the Customer according to their personal measurements or requirements, the provisions of law concerning goods made especially for the consumer will apply to it. The mere selection of a standard size from the existing options on the website does not, in itself, make the piece personalized jewelry. In any case of a defect or non-conformity, the Customer's rights under the law will apply.
11.3. The Company will begin the manufacturing process of personalized jewelry only after receiving final approval from the Customer regarding the requested adjustments.
11.4. The delivery time for personalized jewelry may be longer than the regular delivery time for ready-made jewelry, depending on the type and complexity of the requested personalization.
12. Fair Disclosure Regarding Jewelry
12.1. The Company maintains full transparency regarding the nature and quality of the jewelry sold on the website.
12.2. Gemstones: the gemstones set in the Company's jewelry are authentic, unless expressly stated otherwise. The product description will state whether the stone has undergone treatment to enhance its color or clarity, as is customary in the jewelry industry.
12.3. Precious metals: jewelry made of precious metals (gold, silver, platinum) is marked in accordance with the Israeli Standard, stating the percentage of pure metal in the alloy (karats for gold, or millesimal fineness for silver).
12.4. Plating: plated jewelry (such as gold plating, rhodium and the like) will be expressly marked as such, stating the thickness of the plating and an estimate of its durability over time.
13. Certificates and Proof of Authenticity
13.1. The Company is careful to work only with reliable and recognized suppliers and undertakes that all diamonds sold on the website were purchased from legitimate sources only.
14. Jewelry Care and Maintenance
14.1. To preserve the quality of the jewelry over time, the Company provides detailed instructions for proper care of the jewelry with every purchase.
14.2. Avoid exposing the jewelry to water, swimming pools, the sea, jacuzzis, saunas, showers, cleaning products, perfumes and creams. Exposure to these substances may cause a change in the color of the jewelry, fading and irreversible damage.
14.3. Store each piece of jewelry separately in its original box or in an accessory suitable for storing jewelry, to prevent scratches and damage to the stones.
14.4. Failure to follow the care instructions may void the warranty on the jewelry.
15. Manner and Timing of Product Delivery
15.1. A Customer who has made a transaction should make sure that, shortly after placing the order, they received an email from the Company containing the order details. If the Customer did not receive such an email, they must contact the Company's customer service.
15.2. The Company ships to addresses in Israel only. The shipping fee is ₪300 per order, including VAT. The Company does not ship outside Israel.
15.3. Shipping will be made to the address in Israel provided at the time of the order, through a courier company and/or delivery service of the Company's choice. The shipping fee of ₪300 per order applies uniformly to shipments within Israel, with no additional charge based on the delivery area.
15.4. The product will be delivered in accordance with the timetables set out in it and with respect to the product, and/or within the period stated on the product's sales page (whichever is later).
15.5. It is clarified that the day the order is placed is not counted in the delivery days. The delivery time runs from the day payment is actually made (after confirmation of payment). 16 delivery days are business days and do not include holidays and festivals.
15.6. The Company undertakes to deliver only a product that has been paid for in full by credit card as detailed below, and that is in stock.
15.7. The Company strives to update the website regarding products that are out of stock. However, a product that is out of stock may appear on the website as available for delivery.
15.8. The Company will act to deliver the product by the date given to the Customer. In the event of a delay or non-delivery, the Customer will have the rights granted to them by law. If the product was not delivered, the Customer may contact customer service for clarification, re-shipment or cancellation of the transaction, as the case may be and subject to the provisions of law.
15.9. Without derogating from the foregoing, the Company will not be liable for any lateness or delay in delivery and/or non-delivery caused as a result of force majeure and/or events beyond its control, including strikes, lockouts, security events and the like.
15.10. Subject to the provisions of general law, the Company may, for any reason whatsoever, refuse to carry out a transaction even after it has been ordered on the website. The Company will notify the person who placed the order of the cancellation of the transaction shortly after its cancellation.
15.11. The Company reserves the right to limit the quantity of products purchased in a single transaction, particularly during periods of sales and special discounts.
15.12. The Company reserves the right not to deliver products to customers who placed orders for the purpose of making commercial use of the products (such as resale), unless they have received prior written approval from the Company.
15.13. In the event of exceptional demand for a particular product, the Company may limit the volume of sales or the quantity of products available for order, in a reasonable and equal manner and subject to the provisions of law.
15.14. The Company may also decline to deliver a particular product if the product is out of stock and/or there was an error in the price/specification. In such a case, the transaction will be cancelled and the Customer will be credited accordingly.
15.15. The Company does not undertake to continue marketing a product for any period, and the Company may immediately stop marketing a product at its sole discretion and for any reason whatsoever.
15.16. The shipping fee within Israel is ₪300 per order, including VAT. The Company does not ship outside Israel.
15.17. In certain cases, the Customer will also have the option of self-pickup of the products. Self-pickup will take place only by arrangement with the Company's customer service.
15.18. The Company may require, at the time of delivery of the product and as a condition for its delivery, the signature of the person requesting to receive the product, as well as presentation of their identity card. In addition, the Company may require, as a condition for delivery of the product, the presence of the holder of the credit card with which the product was purchased at the time of delivery, and/or presentation of the credit card holder's identity card and/or the credit card holder's signature on a voucher, as a condition for delivery of the product.
15.19. The Customer must inspect the product immediately upon receipt. If the Customer received the product defective and/or different from what they ordered, they must contact the Company's customer service immediately, and may replace the product and/or cancel the transaction in accordance with the provisions set out below.
16. Transaction Cancellation / Product Returns
16.1. Cancellation of a transaction, and return and/or exchange of products, will be carried out in accordance with the provisions of the Consumer Protection Law, 5741-1981, the regulations enacted under it and any other binding law. In any conflict between these Terms of Use and provisions of law that cannot be contracted out of, the provisions of law will prevail.
16.2. A Customer who wishes to cancel a transaction or return a product may do so within the periods and under the conditions set by law. The Company may request proof of purchase. To the extent permitted by law, the product will be required to be returned in its condition as far as possible, without use that impairs its value. Opening the packaging in itself will not negate a right of cancellation where the law grants such a right.
16.3. In the event of cancellation due to a defect, non-conformity, failure to deliver on time or another ground for which the law does not permit charging a cancellation fee, the Company will act in accordance with the provisions of law, including with respect to refunding the consideration and the costs of returning the product. Provisions regarding return costs in a regular cancellation will not apply to such a case, to the extent the law provides otherwise.
16.4. In a cancellation that is not due to a defect, non-conformity or other breach by the Company, the Company may charge a cancellation fee only at the rate and in the circumstances permitted by law. As of the date these terms were updated, to the extent the law permits charging a cancellation fee, it will not exceed 5% of the transaction price or ₪400, whichever is lower.
16.5. Exchange of a product, to the extent offered by the Company beyond the rights set by law, will be made in accordance with the exchange policy to be published on the website and subject to the provisions of law.
16.6. When returning a product, it must be kept and returned, as far as possible, in the condition in which it was received and without use beyond a reasonable inspection of the product. Nothing in the foregoing derogates from a right of cancellation or return granted to the Customer by law.
16.7. In the event of a regular cancellation that does not result from a defect, non-conformity or breach by the Company, the costs of returning the product will be borne by the Customer only to the extent permitted by law. In the event of a defect, non-conformity or other ground under which the law places the return costs on the Company, the Company will bear them in accordance with the law.
16.8. In the event of the return of a valuable piece of jewelry, the Company may carry out a reasonable professional inspection of the jewelry to determine its condition, provided that the inspection does not derogate from the Customer's rights under the law and does not unlawfully delay a refund due to them.
16.9. Requests for cancellation or return will be handled through customer service, and the Customer will receive instructions for returning the product. Handling and refund times will be in accordance with the provisions of law.
17. Customer Service
17.1. The Company operates customer service by phone: +0972523036363, and by email: office@Federmandesign.com.
17.2. Customer service can be contacted regarding the website and its operation and with questions about the products during business hours, 09:00-17:00, Sunday to Thursday.
18. Payment Methods on the Website
18.1. Payment on the website is made using the following payment methods:
18.1.1. Credit cards issued by a bank in Israel with which the Company works. As of this date, the Company works with Isracard, Visa and Mastercard.
18.2. The default when making a transaction through the website is to charge the Customer in a single payment for the transaction made, unless an option for payment in installments exists and was selected by the Customer.
18.3. The Customer declares that they are aware of the provisions of the law and regulations relating to transactions made by credit card, and in particular with regard to remote purchase transactions and/or telephone purchase transactions and/or transactions over the internet.
19. Information and Payment Security
The Company invests considerable resources in protecting its customers' information and uses advanced security technologies to protect payment details and personal information. Despite the measures taken, the Company cannot guarantee absolute security when transmitting information over the internet, and therefore the Customer is aware of the risks involved in transmitting information in this way.
20. Miscellaneous
20.1. The Company's records, if any, regarding actions carried out through and/or on the website will constitute prima facie evidence of the correctness of those actions.
20.2. The Company may, but is not obligated to, enforce the provisions of these Terms of Use and act in any case in which there is a reasonable concern of a breach of the Terms of Use by a user or any third party.
20.3. Legal validity: if it is determined that any provision of these Terms of Use is invalid, unlawful or unenforceable for any reason whatsoever, that provision will be deleted from the Terms of Use, and its deletion will not affect the validity and enforceability of the remaining Terms of Use, which will remain in full force.
20.4. The Company makes every effort to provide excellent service to its customers. In the event of disagreements or problems in connection with a purchase on the website, the Company recommends that the Customer first contact customer service by the phone or email listed on the website.
If no agreement is reached, and before turning to the courts, the parties will try to settle the dispute through mediation before an agreed mediator.
21. Governing Law
The law applicable to the website and its activity is the law of the State of Israel. The interpretation of these Terms of Use and/or any action or dispute arising from them will be in accordance with the laws of the State of Israel and will be heard, if necessary, in the competent court in the Central District or Tel Aviv.
This document was last updated on 07/10/2026. The document and its terms may be changed from time to time subject to the provisions of law. The version of the Terms of Use as published on the website is the binding version at all times.
